Shipping, Returns, & Privacy Policy

Shipping Policy

Dearest Customers,
We hope that during this most difficult and challenging time in the world, you are finding safe harbor in your home and in the love of your friends and families. In the interest of the health and safety of our team, all who can work remotely are doing so, and we’re taking all necessary precautions for those who produce, package and fulfill your orders at our business facility. At Wallternatives we are committed to continue providing good customer service and efficient delivery, and we are sure you will understand any potential minor delays we may experience in the days ahead.
From our family to yours— Stay safe, stay well, and stay HOME.

Your order will be shipped within 2 - 4 business days from the time the order was placed. You should receive your order within 5 to 7 business days from the time the order has shipped. Excluding International orders as the delivery time varies between 2 to 4 weeks, in most cases. All continental U.S. orders are shipped USPS Priority Mail. Next Day, 2nd Day, and 3-Day shipping service is available. Wallternatives™ cannot guarantee 3rd party shipper delivery times and is not responsible for any monetary loss or inconvenience that may be caused due to a late delivery or lost package.

INTERNATIONAL ORDERS 

International shipping charges will be based on the weight of your package(s) to your destination. We will contact you with exact shipping charges, and will require your approval prior to processing your order.

Important notice to International customers. There may be additional import taxes or customs duties imposed on your package at the time of delivery. These fees are outside of our control, and it is the responsibility of the recipient to pay any additional fees. Please contact your government to obtain the rates pertaining to import taxes or customs duties.  Wallternatives™ is not responsible for import taxes or customs fees imposed by the receiving country.  

Our rate is for Priority International. This excludes remote areas. The UK imposes VAT and Import taxes on all Parcels from the USA. The buyer is responsible for these and any other additional charges at the time of delivery.

Returns Policy

IMPORTANT! Please inspect your package immediately upon delivery.

All Wallternatives products are made to order. Please be certain before placing your order. If you have any product questions please contact us at support@wallternatives.com  Because our products are made to order, we do not allow any returns.

 

Damage Products:

In the event that you receive a product in damaged condition you must report the damage within 72 hours of receiving the package.

  • Wallternatives will replace a product that is received or delivered in damaged condition by the carrier.
  • The replacement will be based on the invoice or sales receipt.
  • There are no substitutions.
  • We do not replace products that have been damaged by the customer or misused.

 

Damage Product Replacement Instructions:

In the event that you received a product in damaged condition contact the Wallternatives Support Team via email at support@wallternatives.com 

The following information is required to process a replacement request:

  • Full description of the damage
  • Pictures of the shipping label
  • Pictures of the damaged or crushed box
  • Pictures of the products damage
  • Item Name and number
  • Order number
  • Your full name

Privacy Policy

We take precautions to protect your information. 

When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect personal information, including your credit card data, that information is encrypted and transmitted securely. We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. If you have any concerns regarding privacy or security of your information, please contact us via telephone at 619-869-7764.